FREQUENTLY ASKED QUESTIONS

We use outside delivery companies (UPS, FEDEX, DHL, and USPS), if the weight over 18KG,you can also choose air shipment or sea shipment to save shipping fee.

Yes, we offer standard and express shipping options to most countries.

Normally we will only ship to the address entered when the order was originally placed. Let’s connect as soon as possible if you need to update the shipping address-- contact us.

Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed on business days will be processed and shipped within 1-2 business days.

We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.

For site orders with no logo ,usually ship within 48 hours.

By DHL,about 4-5 days to get goods

By FEDEX,about 5-7 days to get goods

By USPS ,about 20-30 days to get goods.

By air ,about 10-15 days to get goods.

By sea,about 30-45 days to get goods.
Note: Affected by Covid-19, there will be some delay in the delivery.

Postage is calculated in accordance with the weight, So buy more and save more! For example the EMS express charge is almost the same price for 1 or 5 items with the package. the heavier the parcel, the cheaper the shipping cost per KG.

We are the VIP of the most international express company, we can have Preferential cheaper price of the shipping. For example, we are the VIP of EMS, then we can get 30% discount from the post office of the total.

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.

Custom order including customized products (OEM clients products or change our products like change size or change material or change color etc), printed logo，customized packaging bags or sew washing label on our products.

1. Over 50% deposit should be paid first, and the balance is paid within 15 days after shipment. We will remind customers to pay 15-30 days after the goods are ready. For orders placed more than 30 days later, an additional 2% product late payment fee will be required for each week of delay.
2. The order cannot be cancelled after production begins. If the order is cancelled, the deposit will not be refunded.
3. The delivery time is calculated according to the production time after the sample is confirmed. It is necessary to wait for the sample to be confirmed before calculating the bulk delivery time.
4. In principle, it is not allowed to modify product details after the sample is confirmed and the production order is placed to avoid affecting the order production progress. During the production process, if the customer requests to modify the product, the delivery time/price/MOQ must be updated again.
5. If the customer does not pay the balance within 180 days, the factory can dispose of the goods and the deposit will not be refunded.

You can solve many errors with just a few simple steps:

Try using a different browser
Force stopping the browser
Clearing the browser cache

If these still don't work, contact us, so we can get it sorted for you!

Once you place your order successfully, you will receive a unique Waistdear order number starting with “WD”.

There are ways to find your order number:
* Check your email inbox or spam for the order confirmation.
* Create a Waistdear account using the email address you provided at purchase. Find your order number under your order history.

Still can’t find your order number? Let us help - contact us.

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You will then be able to track your order through the tracking link on the email or by logging in to your account on Waistdear.com. Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

It will be sent to the email you used for placing the order. If you fail to track your order, please email sale@waistdear.com with your order number and request.

You may change or cancel your order by our Customer Support Team before the order is processed.

If you miss this grace period, no worries! We are committing to ensuring that you find your perfect fit and offer hassle-free returns and exchanges. If you want to change your order, we recommend placing a new order to ensure that you receive it as soon as possible.